Delivery & Returns

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At TXT, we want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect product, you may request a return or exchange within 7 days of receiving your order.

1. Eligibility for Returns

To be eligible for a return or exchange:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging and accessories, if applicable.

• You must provide your order number and proof of purchase.

• The return request must be submitted within 7 days of delivery.

For hygiene reasons, compression socks and other wearable products that have been worn, washed, or damaged after delivery may not be eligible for return unless the product is defective or the wrong item was sent.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery and provide your order number along with clear photos of the product and packaging. We will review your request and provide an appropriate solution.

3. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be processed to the original payment method.

Please allow additional time for your payment provider to process the refund.

4. Exchanges

We may offer an exchange for defective, damaged, or incorrectly shipped products. Exchanges are subject to product availability.

5. Non-Returnable Items

Items that have been worn, washed, altered, damaged through improper use, or returned after the return period may not be accepted.

6. Contact Us

For return or refund requests, please contact our customer support team with your order number and details of your request.

Delivery Policy

Last Updated: August 2026

TXT is an online store providing compression socks, athletic socks, and leg-support products. We aim to process and deliver your orders as quickly and carefully as possible.

1. Order Processing

Orders are typically processed and prepared for shipment within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time:

• Domestic orders: 2–5 business days

• Delivery times may vary depending on the destination, carrier, weather, holidays, or other unexpected circumstances.

Delivery estimates are not guaranteed and may be longer during periods of high order volume.

3. Shipping Address

Please make sure your shipping information is complete and accurate before placing your order. TXT is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

4. Order Tracking

When available, tracking information will be provided after your order has been shipped. Customers can use the tracking information to follow their delivery status.

5. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost during delivery, please contact us with your order number. We will assist you in checking the shipment status with the delivery carrier.

6. Shipping Fees

Shipping fees, if applicable, will be displayed during checkout before the order is confirmed.

7. Contact Us

If you have any questions about your delivery, please contact TXT customer support and provide your order number for assistance.